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Privacy Policy

Last Updated: January 2025

1. Introduction

9th Island AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number
  • Business Information: Company name, business type, industry
  • Communication Data: Messages, inquiries, and feedback you send to us
  • Demo Request Information: Information provided when requesting a demo of our AI services
  • Customer Call Data: When using our AI receptionist services, we collect and process:
    • Call recordings and transcripts
    • Caller contact information (name, phone number, email)
    • Project details and service requests discussed during calls
    • Appointment scheduling information
    • Lead qualification data

2.2 Call Recording Disclosure

IMPORTANT: Our AI receptionist service records all incoming calls for quality assurance, training purposes, and to provide transcription services. By using our service, you acknowledge and consent to call recording. Your callers will be notified that calls may be recorded at the beginning of each call.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process and respond to your inquiries and demo requests
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Analyze usage patterns and trends
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Third-Party Services We Use

To provide our AI-powered services, we partner with the following third-party providers:

  • Vapi.ai: Voice AI platform that powers our AI receptionist service. Call recordings and transcriptions are processed through Vapi's infrastructure.
  • OpenAI: Provides artificial intelligence and natural language processing capabilities for our AI assistants.
  • GoHighLevel: Customer relationship management (CRM) and marketing automation platform where customer data, appointments, and leads are stored and managed.
  • LeadConnector: Powers our website chat widget for real-time customer communication.
  • Stripe: Payment processing for subscription and transaction handling (when applicable).

These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data in accordance with their own privacy policies and applicable data protection laws.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With third-party service providers listed above who assist us in operating our business
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given us explicit permission to share

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Objection: Object to processing of your personal data
  • Data Portability: Request transfer of your data
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at lee@9thislandai.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Last Updated: January 2025