9th Island AI LLC (“we,” “us,” “our”) operates www.9thislandai.com and the Nova AI receptionist service. This policy explains what we collect, how we use it, and your rights.
1. What we collect
- Contact info you provide — name, business, phone, email — when you submit forms or book calls.
- Call recordings + transcripts of conversations with Nova, for quality review and training.
- Usage data — pages viewed, buttons clicked, basic device/browser info.
2. How we use it
- To respond to your inquiry and deliver the Nova service you signed up for.
- To tune and improve Nova's performance on your specific practice.
- To send service-related emails (you can opt out of marketing anytime).
3. What we never do
- Sell your data to third parties.
- Train public AI models on your call data.
- Share HIPAA-protected information outside your practice.
4. Data storage + security
Call recordings and customer data are stored encrypted at rest. HIPAA-compliant for healthcare clients. We use industry-standard access controls and audit logging.
5. Your rights
You can request a copy of your data, correction of inaccuracies, or deletion at any time by emailing Nova@9thislandai.com. We'll respond within 30 days.
6. Changes to this policy
If we update this policy, we'll email active clients and update the “Last updated” date above.
7. Contact
Questions? Email Nova@9thislandai.com.