# Pricing — 9th Island AI

> Less than your front desk. Available 24/7. No hidden fees. No contracts. Just Nova — answering every call, booking every appointment, capturing every lead.

**Live at:** https://www.9thislandai.com/pricing

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## The Hawaii Math

| | |
|---|---|
| Hawaii receptionist (fully loaded) | **$3,000 / month** |
| Nova Full Replacement | **$1,000 / month** |
| Saved per year | **$24,000** |
| Nova works per week | **168 hours** |

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## Tier 1 — Staff Augmentation

**From $500 – $800 / month**
*Plus one-time setup starting at $2,500.*

Nova works alongside your existing team — overflow, after-hours, weekends, holidays. Everything your staff can't cover.

**Includes:**
- After-hours & overflow call handling
- 24/7 coverage — nights, weekends, holidays
- Appointment booking & confirmations
- New patient intake & qualification
- Call transcripts & recordings
- GoHighLevel CRM pipeline integration
- SMS follow-up sequences
- Custom voice & personality
- Multilingual support
- Mirror Call outbound (reactivation, reminders, lead follow-up)

**ROI:** One new patient caught after hours = $2,000–$5,000 lifetime value. Nova pays for herself before the end of week one.

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## Tier 2 — Full Replacement *(Most Popular)*

**$1,000 / month**
*Plus one-time setup starting at $2,500.*

Nova IS your receptionist. No hiring. No training. No sick days. Professional. Every call. Every time.

**Everything in Staff Augmentation, plus:**
- Full inbound call handling — primary line
- Complete new patient onboarding flow
- Lead qualification & scoring
- Direct calendar booking integration
- Warm transfer to you when needed
- Priority onboarding & support
- Monthly performance review

**ROI:** Hawaii receptionist fully loaded = $3,000/mo. Nova = $1,000/mo. That's $24,000 back in your pocket every year — and Nova never calls in sick.

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## Tier 3 — Custom Integration

**From $2,500 / month**
*Plus one-time setup starting at $5,000.*

For multi-location practices, groups, and compliance-heavy specialties (medical groups, DSOs, law firm networks, specialty clinics).

**Everything in Full Replacement, plus:**
- **Multi-location** — per-location configurations, call routing, and reporting
- **Deep EMR / PMS integration** — Dentrix, Eaglesoft, Epic, Athena, custom APIs
- **Custom Mirror Call outbound campaigns** — reactivation batches, no-show recovery workflows, lead nurture sequences built to your playbook
- **HIPAA BAA + compliance support**
- **Dedicated success manager** + quarterly business review
- **Priority SLA** — response times, uptime, and incident handling
- **Premium voice model** — lowest-latency, most natural voice tier

Custom Integration is month-to-month just like the other tiers — no long-term lock-in, even at this level.

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## Setup

**One-time fee from $2,500** for Staff Augmentation and Full Replacement.
**From $5,000** for Custom Integration.

Covers the full custom build:
- Custom prompts written for your practice
- Voice configuration — tone, pacing, brand match
- CRM and calendar integration
- Business-specific training (insurance list, FAQs, scheduling rules)
- Inbound *and* outbound (Mirror Call) configuration
- Testing and real-call pressure testing before go-live

Most practices go live within **48 hours** to **5–10 business days** depending on integration complexity. Custom Integration builds typically take **2–4 weeks** given the deeper EMR/PMS and multi-location work.

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## 30 Days Free After Go-Live

The clock starts at **go-live approval**, not payment. We build Nova, test her on your real calls, and pressure-test the edge cases. You don't pay your first monthly fee until you approve that Nova is ready.

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## No Contracts

Month-to-month after setup. Cancel anytime. We keep clients because Nova delivers — not because we lock them in.

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## Nova vs. Traditional Receptionist

| Feature | Nova | Traditional Receptionist |
|---------|------|-------------------------|
| Monthly cost | $500 – $2,500+ | $3,000+ (fully loaded) |
| Availability | 24/7 including holidays | Business hours only |
| Answer time | Under 3 seconds | Variable — often voicemail |
| Sick days | Never | Unpredictable |
| Consistency | Perfect every call | Varies by mood/day |
| Simultaneous calls | Unlimited | One at a time |
| Setup time | 48 hours | Weeks of hiring & training |
| CRM integration | Automatic | Manual entry |
| Multilingual | 10+ languages, mid-sentence switching | Typically English only |
| Call transcripts | Every call | Not available |
| Outbound calling | Included (Mirror Call) | Limited |
| HIPAA compliance | Built-in (storage) | Depends on vendor |

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## Frequently Asked

**Is there a contract?**
No long-term contracts. Month-to-month after setup.

**What does the setup fee cover?**
The full custom build — Nova configured for your practice, your voice, your most common patient questions, your scheduling system, and your CRM. This is not a template. Every build is unique.

**How fast is setup?**
Most practices are live within 48 hours of onboarding. We handle all the technical work — you just answer a few questions.

**Does Nova sound like a robot?**
No. Nova is built on the most advanced conversational AI available. Your patients won't know they're talking to AI unless Nova tells them — and Nova always discloses when asked.

**What about my current staff?**
Nothing changes. Nova handles volume they can't. Your receptionist gets off the phone treadmill and focuses on patients in the room.

**Which practices is Nova right for?**
Chiropractic, dental, med spa, law firms, physical therapy, veterinary, real estate, home services — any appointment-based practice where missed calls cost real money.

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## Try Before You Commit

- **Web demo:** https://www.9thislandai.com/nova
- **Phone callback demo:** 808-400-8245 — Nova calls your phone so you hear the real thing.
- **20-minute walkthrough:** https://www.9thislandai.com/contact — no pressure, just proof.

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## Contact

- **Email:** Nova@9thislandai.com
- **Website:** https://www.9thislandai.com
- **Demo callback:** 808-400-8245