# Nova — AI Voice Receptionist by 9th Island AI

> Never miss another call. Your phone is ringing right now. Nova answers it. Books the appointment. Captures the lead. 24/7/365.

**Live at:** https://www.9thislandai.com/nova

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## What Nova Is

Nova is a fully conversational AI voice receptionist, configured specifically for your practice. She answers in under 3 seconds, handles new patient inquiries, books appointments directly into your calendar, qualifies leads, and hands you ready appointments — not voicemails.

Nova is not a chatbot. Nova is not a generic answering service. Nova is a voice-first AI agent custom-built around your business — your name, your tone, your scheduling rules, your insurance list, your FAQs.

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## What Nova Does

- **24/7 call answering** — every call, under 3 seconds, including nights, weekends, and holidays.
- **Direct calendar booking** — real-time appointment booking into GoHighLevel, Google Calendar, Calendly, Dentrix, Eaglesoft, and more.
- **Lead qualification** — asks the right intake questions so you only spend time on ready patients.
- **New patient intake** — captures name, reason for visit, insurance info, and contact details.
- **SMS confirmations & reminders** — automated text confirmations and reminders.
- **Warm transfer** — when a situation needs a human, Nova hands off cleanly with full context.
- **Call transcripts** — every call recorded and transcribed for review.
- **Multilingual** — detects and switches mid-conversation across 10+ languages.

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## How Nova Works

1. **Answer & greet** — Nova picks up in under 3 seconds with a greeting customized to your practice.
2. **Qualify & capture** — Nova asks intake questions and writes every detail into your CRM automatically.
3. **Book or transfer** — Nova books the appointment directly or warm-transfers for complex situations.
4. **Confirm & follow up** — Nova sends SMS confirmation and reminders automatically.

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## Languages Supported

Nova detects the caller's language and switches mid-conversation. Mixed-language callers (Spanish + English, Mandarin + English, etc.) are handled naturally.

- English
- Spanish
- Mandarin (Simplified Chinese)
- Cantonese (Traditional Chinese)
- Korean
- Japanese
- Tagalog
- Bahasa Indonesia
- Portuguese
- French

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## Industries Served

- **Chiropractic** — new patient acquisition, reactivation calls, appointment booking, reminders.
- **Dental** — new patient inquiries, insurance questions, emergency triage, cancellation-slot filling.
- **Law firms** — inbound lead capture, case type and urgency qualification, consultation booking.
- **Med spas** — paid-ad lead capture 24/7, service and pricing questions, consultation booking.
- **Physical therapy** — physician referral capture, initial evaluation booking, intake forms.
- **Veterinary** — urgent vs routine triage, prescription refill requests, new pet owner intake.
- **Real estate** — buyer/seller qualification, property interest capture, showing scheduling.
- **Home services** — 24/7 emergency call handling, job type and urgency qualification, estimate booking.
- **Other appointment-based businesses** — salons, fitness studios, therapists, and any service business where missed calls cost real money.

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## Why Nova Is Different

- **Voice-first, not a chatbot.** Real conversational AI on the phone.
- **Custom-trained per practice.** Knows your insurance list, services, scheduling rules, and tone of voice.
- **Multilingual with mid-sentence switching.** Not just a language menu.
- **Flat pricing.** No per-minute fees, no overage surprises.
- **HIPAA-compliant storage.** No training on your data.
- **Keeps your existing phone number.** No porting.
- **Live in 48 hours.** Not weeks. Not months.

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## Onboarding

1. **Tell us about your practice.** We configure Nova around your business — name, tone, and most common patient questions.
2. **Nova goes live.** Your new AI receptionist is active on your number within 48 hours. No tech skills needed.
3. **Watch the bookings come in.** Every call answered, every lead captured, every appointment booked — while you focus on your patients.

**30 days free after go-live.** The clock starts at go-live approval, not payment. You don't pay until you approve Nova is ready for your real calls.

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## Paired with Mirror Call

Nova doesn't just take calls — with the Mirror Suite, Nova places them too. Reactivation, no-show recovery, reminder calls, lead follow-up. See [mirror-call.md](https://www.9thislandai.com/mirror-call.md) for the outbound side.

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## Try Nova Live

- **Web demo:** https://www.9thislandai.com/nova
- **Phone demo (Mirror Call):** Nova can call you back at 808-400-8245 so you hear it on a real phone, on your real number.
- **Book a 20-minute walkthrough:** https://www.9thislandai.com/contact — no pitch, just proof.

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## Contact

- **Email:** Nova@9thislandai.com
- **Website:** https://www.9thislandai.com
- **Phone demo callback:** 808-400-8245