# 9th Island AI

> AI voice receptionist for appointment-based businesses. Nova answers every call in under 2 seconds, books appointments, and qualifies leads — 24/7 coverage in your brand voice.

## About

9th Island AI is a Hawaii-based AI voice infrastructure company founded by Lee Swanson. We build Nova, a fully conversational AI voice receptionist configured specifically for each practice. Nova answers new patient inquiries, books appointments, captures leads, and hands off to humans when needed — not to voicemail.

Founded in Hawaii. Serving appointment-based service businesses across the United States. HIPAA-compliant recording and storage.

## Key Pages

- [Home](https://www.9thislandai.com/)
- [Talk to Nova (Live Demo)](https://www.9thislandai.com/nova)
- [Pricing](https://www.9thislandai.com/pricing)
- [About](https://www.9thislandai.com/about)
- [Contact / Book a Call](https://www.9thislandai.com/contact)

## AI-Readable Markdown Mirrors

These are clean markdown versions of the key pages, optimized for LLM ingestion.

- [Full Content Reference](https://www.9thislandai.com/llms-full.md)
- [Nova (AI Receptionist)](https://www.9thislandai.com/nova.md)
- [Mirror Call (Outbound Voice)](https://www.9thislandai.com/mirror-call.md)
- [Pricing](https://www.9thislandai.com/pricing.md)
- [About 9th Island AI](https://www.9thislandai.com/about.md)

## Industries Served

- Chiropractic
- Dental
- Law Firms
- Med Spas
- Physical Therapy
- Veterinary
- Real Estate
- Home Services
- Salons, fitness studios, and any appointment-based service business

## Languages Supported

Nova detects and switches between languages mid-conversation: English, Spanish, Mandarin, Cantonese, Korean, Japanese, Tagalog, Bahasa Indonesia, Portuguese, French.

## Pricing

- **Staff Augmentation:** $500–$800/mo — Nova handles overflow and after-hours calls alongside your existing team.
- **Full Replacement:** $1,000/mo — Nova is your receptionist, answering every call 24/7.
- **Custom Integration:** from $2,500/mo — multi-location, deep EMR/PMS integrations, dedicated success manager, custom Mirror Call campaigns, priority SLA.
- **Setup:** One-time fee from $2,500 (Augmentation / Full Replacement) or from $5,000 (Custom Integration) — custom prompts, voice configuration, CRM/calendar integration, testing.
- **30 days free after go-live.** You only pay once you approve Nova is ready for your real calls.

## Key Differentiators

- Voice-first, not a chatbot. Real conversational AI on the phone.
- **Inbound + outbound in one build.** Nova answers calls; Mirror Call places them (reactivation, no-show recovery, reminders, lead follow-up).
- Custom-trained per practice — knows your insurance, services, scheduling rules, and tone.
- Multilingual with mid-sentence switching.
- Flat pricing, no overage fees, no call-volume surprises.
- HIPAA-compliant; no training on your data.
- Keeps your existing business phone number.
- Live in 48 hours. 30 days free after go-live.

## Mirror Suite — The Moat

Most AI receptionist vendors only answer calls. 9th Island AI's **Mirror Suite** covers both directions of the phone under a single configuration, voice, and monthly price.

- **Nova** — Inbound AI receptionist.
- **Mirror Call** — Outbound AI voice: reactivation campaigns, no-show recovery, voice reminders, lead follow-up, and live "Mirror Demo" callbacks at **808-400-8245**.

## Contact

- Email: Nova@9thislandai.com
- Website: https://www.9thislandai.com
- Book a call: https://www.9thislandai.com/contact